Author: KathrynV |
Of course, it wouldn't matter if their customer service department was open
There has been discussion in our forums this weekend about Bell Canada’s customer service. An issue arose for Member Spartacus who wanted to reach customer service yesterday; the site’s website said that they are open on Saturdays but their phone number turned up a “closed” message. Frustrated, this member decided to go right to the top and email Kevin Crull, Bell Canada’s President of Residential Services. Crull’s office immediately confirmed that there was a problem and a representative called this member to resolve the issue promptly. This combination of frustrating problems combined with a commitment to problem-solving seems in line with the company’s history of mixed reviews. For more info go to http://www.dslreports.com/shownews/Bell-CA-Quick-To-Resolve-Customer-Satisfaction-Problems Article from DSLReports.com |
Bell CA Quick To Resolve Customer Satisfaction Problems